Common Questions
1. How do I make a Booking?
2. When & How do I recieve my Travel Documents?
3. What the opening hours?
4. How do I find the offer suited to me?
5. Who is Holiday Wizard and how does it all work?
6. Is there someone I can forward customer feedback?
7. How do I make Payment for my Booking ?
8. Is Holiday Wizard a Licenced Travel Agent?
If there is a question you would like to ask, but does
not appear here, please contact our customer services department.
Q : How do I make a Booking?
A : To make a booking, call us on 1300 765 580, email info@holidaywizard.com.au, or you can fax your request to (08) 9478 6811.
Q : When & How do I recieve my Travel Documents?
A : All travel Documentation is generally sent to your preferred postal address by normal post for departures outside 10days. We can arrange an overnight Courier delivered direct to your door, at a cost of $12 inc. GST. All travel documentation where bookings made within 10 days of departure, will be delivered by courier at a $12 charge.
Q : What the opening hours?
A : Monday to Friday 10am - 7pm EST
Monday to Friday 8am - 5pm WST
Q : How do I find the offer suited to me?
A : From any page of this website you can refer to our Holiday Menu, and select the destination you are interested in. If you want to find out about all the Latest Offers, subscribe to our FREE e-newsletter from the home page.
Q : Who is Holiday Wizard and how does it all work?
A : Holiday Wizard is a solely owned retail Travel Agent and associate member of Travelscene American Express. We pride ourselves in providing exceptional customer service & extremely competitive offers. When you deal with Holiday Wizard, it's generally over the phone on 1300 765 580, or by email. As everyone seems to be getting busier, we believe this is very convenient and easy way to research and make your next Holiday Booking.
Once a booking is made, a full itinerary/invoice is emailed/posted/faxed to you with easy payment options. Travel Documents are then forwarded by post/courier to your preferred address. We are located at 398 Great Eastern Hwy ASCOT, WA 6104, and certainly welcome any of our customers to visit our store.
Q : Is there someone I can forward customer feedback?
A : We love receiving feedback from our customers, because in most cases it's fantastic feedback. You are welcome to email us at info@holidaywizard.com.au or post to Holiday Wizard Suite 6/398 Great Eastern Hwy ASCOT WA 6104.
Q : How do I make Payment for my Booking ?
A : Payment can be made by Credit Card, Direct Deposit (Bank Transfer), Cash or by Cheque. We accept VISA, Mastercard, Diners, American Express and JCB. Payment with credit card will incur an additional fee. All cheque’s are payable to Holiday Wizard. National Australia Bank Direct deposit details available on request.
Q : Is Holiday Wizard a Licenced Travel Agent?
A : Holiday Wizard is a fully licenced Travel Agent # 9TA1360 and is a member of the Travel Compensation Fund.
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